Service concept: everything for customers, creating customer value Service objectives: exceed customer expectations , exceeding industry standards Service Specification : 3 Zero Movement - defect, Zero , zero complain Service slogan: quality services to create value to change the world Truly customer satisfaction at the core 1 , 24 hours of the completion of the system : to be completed in order to achieve service 24 hours , 24 hours to respond , 24 hours recovery and monitoring information ; 2 , " in the end , one vote " system : each service order is who first took over , then the whole process of handling orders are thus took this person is responsible for tracking the implementation until the process is completed ; 3 , fifteen minutes response system: receiving customer calls, reply within fifteen minutes ; 4 , four monitoring mechanisms : the implementation of signed customer site supervision, supervision and marketing representatives visited the headquarters dispatch center telephone interviews supervision, "mystery client" dispatch supervision ; 5 , the dual supervision of the system : the introduction of senior supervision , supervision of department heads Service Corporation dual supervision system ; 6 , three security system : warehouse headquarters , regional central warehouse , two warehouses triple protection . Service Hotline:(0769)38870200(30line)86419878 86416992 |